Knowledge
An enterprise knowledge platform focused on accumulation, retrieval, collaboration, and security. Covering six key scenarios, it drives knowledge assetization, efficient reuse, and transparent collaboration.
Product Advantages
Fragment Architecture
The Fragment architecture uses a modular design, breaking content workflows into independent, reusable units. This enables enterprises to quickly build content pipelines and shorten the path from planning to launch. Its key advantage is knowledge reuse—documents, catalogs, and multimedia can be standardized as components and stored in a knowledge base for use across channels, achieving a “create once, reuse multiple times” content model.
Enterprise Knowledge Base
The enterprise-grade knowledge accumulation feature provides full lifecycle management, organizing scattered information across departments into structured, searchable knowledge. With intelligent tagging and recommendations, it connects isolated content, while cross-domain reuse ensures precise delivery to scenarios like customer service, product docs, and training. This forms a cycle of “knowledge accumulation → enablement → optimization,” driving business growth.
Global Multilingual Support
Global multilingual support enables enterprises to expand internationally by supporting the creation, translation, management, and distribution of multilingual content. Built-in neural machine translation ensures high-quality output, with human post-editing for accuracy. Intelligent localization adapts content to cultural contexts, helping enterprises quickly deploy multilingual knowledge sites and deliver consistent global brand experiences.
Customizable Template Display
The customizable template display feature offers a range of visualization tools with high-quality templates for different scenarios. Enterprises can tailor colors, typography, and layouts to match brand guidelines. Designed for various content types, it ensures optimal presentation for products, solutions, and case studies—balancing standardization with flexibility to maintain consistency while adapting quickly to business needs.
AI-Powered Integration
AI integration drives intelligent knowledge base upgrades by combining NLP, intelligent search, knowledge graphs, and content generation. It enables precise recommendations, semantic and conversational search, and AI-assisted authoring for summaries and optimization—reducing production costs and improving efficiency and accuracy in knowledge operations.
Omni-Channel Connector
The cross-domain digital ecosystem connector bridges enterprise silos through standardized APIs and strong integration with systems like CMS, DAM, and CRM. It enables one-click, multi-channel publishing and seamless asset sharing via bidirectional sync, ensuring content consistency, timeliness, and efficient collaboration across a unified platform.
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